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Communication and Record Keeping

Communication

Programme Outline – This course gives people an insight into the ways we communicate, what barriers there may be and how to overcome them.

Programme Duration – Half day

Aims and Objectives

Aims: To identify the different ways in which we communicate and the importance of having good listening skills

Objectives: For students to be able to identify and describe;

  • How we communicate
  • Barriers to communication
  • Listening skills
  • Importance of body language
  • Different types of questioning we use

£70.00

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Record Keeping

Progamme Outline – This course gives people an insight into the importance of effective record keeping.

Programme Duration – Half day

Aims and Objectives

Aims: To identify the different ways in which we communicate and the importance of having good listening skills

Objectives: For students to be able to identify and describe;

  • The value of good record keeping
  • The importance of the Data Protection Act
  • The importance and boundaries of confidentiality
  • Good practice when writing reports and record keeping

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Fairfield Business Park
Longsight Road, Clayton-le-Dale,
Blackburn BB2 7JA

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(+44) 01254 926154